CURATED BY – GAURAV SINGHAL | CITYCHIEFNEWS

Saharanpur, District Magistrate Manish Bansal listened to the complaints of the people who came to the Sampoorna Samadhan Diwas organized in Tehsil Sadar and directed the concerned officials to resolve them quickly. He instructed all the district level officials to ensure quality resolution of the problems within the time limit given for resolution as per the intention of the government. He also said that along with resolution, the beneficiary should also get satisfaction. If any complaint cannot be resolved, then the complainant should also be informed about it along with the reason. DM Manish Bansal directed the officials and said that redressal of public grievances is included in the priority of the Chief Minister. Resolve the received complaints in a quality manner by adopting sensitivity within the stipulated time. Strict action will be taken against those who are negligent in resolving the complaints. He directed the officers to show sensitivity towards complaint settlement and adopt a human approach to ensure timely and quality resolution of problems. DM Manish Bansal said that negligence should not be shown in providing the benefits of the schemes to the eligible. He instructed the Divyaangjan Officer, Probation Officer and Social Welfare Officer to provide the benefits of pension and other departmental schemes to the eligible on time as per the rules. The problems of the elderly and the disabled should be resolved on priority. Expressing displeasure towards the absent officers, he gave strict instructions that the district level officer should be compulsorily present in the Sampoorna Samadhan Diwas. Along with this, ensure quality resolution of complaints by conducting public hearing in your office every day from 10:00 am to 12:00 pm. In the Sampoorna Samadhan Diwas, a total of 37 complaints were received, including 12 from the Revenue Department, 05 from the Police Department, 08 from the Municipal Corporation, 04 from the Electricity Department and 08 others, out of which 03 were resolved on the spot. On this occasion, Chief Development Officer Sumit Rajesh Mahajan, Chief Medical Officer Dr. Praveen Kumar, Sub-District Magistrate Sadar Yuvraj Singh, Area Officer Sadar Ruchi Gupta, Tehsildar Sadar Amit Kumar and senior officers of the concerned departments were present.