North Western Railway launched the Digital Life Certificate (DLC) Campaign-5.0 to facilitate pensioners and simplify and facilitate pension services. Through this campaign, railway pensioners are being provided the facility to submit life certificates digitally.

According to Mr. Amit Sudarshan, Chief Public Relations Officer of North Western Railway, the Digital Life Certificate (DLC) Campaign-5.0 was launched by the Accounts and Personnel Department of North Western Railway, jointly chaired by Dr. Vishnu Bajaj, Financial Advisor and Chief Accounts Officer, and Mr. Vinod Kumar, Chief Personnel Officer. Senior railway officials, including Deputy Chief Accounts Officer Mr. Kesari Meena, Deputy Chief Personnel Officer Mrs. Heena Arora, Assistant Financial Advisor Mr. Suresh Kumawat, Assistant Personnel Officer Mr. Bharat Bhushan, were present on the occasion.

The banking sector also participated in the program. Mr. Pranav Kumar Mishra, Deputy General Manager, State Bank of India, Mrs. Sanyasini Patnaik, AGM, Punjab National Bank, and Mr. Anuj Awasthi, AGM, Bank of Baroda, along with officials from various banks, participated.
At the launch of the campaign, approximately 50 pensioners generated and issued their live digital life certificates on the spot. This campaign is being run across all divisions of North Western Railway to ensure that maximum number of pensioners can benefit from this facility.
No more visits to pension offices

With the Digital Life Certificate system, pensioners will no longer need to appear in person at pension offices to submit life certificates. This will be especially convenient for senior citizens and pensioners living in remote areas.

*Key Initiatives of DLC Campaign-5.0*
North Western Railway has made several arrangements to make the campaign more effective and convenient—

• Organizing special camps: Digital Life Certificate camps will be organized at railway offices, stations, and health units.
• Training and technical support: Training sessions will be organized to educate pensioners on the digital process, and helplines and online assistance will be provided.
• Health check-up facilities: Health check-ups will also be available at selected camps.
• Home-based services: Pensioners unable to reach the camps due to advanced age or health issues will be provided assistance at home.
• Helpdesk and grievance redressal: A dedicated helpdesk and grievance redressal team will be available to address technical and other issues.
On this occasion, Financial Advisor and Chief Accounts Officer Dr. Bajaj stated that North Western Railway is committed to providing better services to its retired employees and pensioners. Digital Life Certificate Campaign-5.0 is an important initiative in this direction. He appealed to all pensioners to participate in the campaign and avail its benefits.
Campaign to run until November 30
Digital Life Certificate Campaign-5.0 will be conducted from November 1 to November 30, 2026. North Western Railway has appealed to all pensioners to submit their digital life certificate within the stipulated period, so that smooth and timely payment of pension can be ensured. For more information about the campaign, pensioners can contact the nearest railway office.